Protecting your estate agency database

30 September 2010

Following the high profile news of an ex-Foxtons employee being sued on claims that they 'stole' large amounts of valuable property, vendor, landlord and tenancy information, data security is one of the hot topics of the moment.

While you can limit access to information for junior roles who do not require it, a senior staff member needs more freedom to be able to do their job to the best of their ability. So, non-compete contract clauses aside, you will need to work on a trust basis to some extent.

However, as Global Edge points out, there is something that every business can do to protect themselves at little or no cost. Occasionally including a couple of honey trap phone numbers and email addresses in your database is a good idea.

That way if the information should ever be mis-used, at least you will be alerted to it and have some evidence to support any claim.

Leave your comment:



What you said:

30 September 2010 18:47:17
It's a nice idea but not easy to execute in practice. The person most likely to steal the data would be a senior employee, such as a manager, leaving to set up their own business (as in the Foxtons case). The only person higher up than them would be a director or owner who would not be involved in the day to day management of the database.

The manager would be sure to notice if a new Landlord suddenly appeared on the database from nowhere.

From what I understand non-compete clauses are virtually impossible to enforce so it really is down to trust.
01 October 2010 11:56:29
Thanks for commenting Justin. I'm sure a couple of applicants or potential vendors/landlords could go unnoticed, added over time.

Non-compete clauses are legally binding - but that does mean you have to be willing to sue to enforce. Not exactly a recommended route!

Martin
05 October 2010 08:12:47
Well this isn't really about non-compete clauses since going to form a company or working in a company in the same field would be proof of that.

This seems more like a problem under the Data Protection Act (Always important to keep any data you hold encrypted) but then you are relying on the clients to complain.