In a business like estate agency, where only a minority of companies have a true USP or a locked-in local market, mostly you will find yourself competing on just two things: branding and price.
There's nothing wrong with offering a fair deal, but competing on price risks turning into a dangerous game of 'who has the deepest pockets'. Competing on brand is much more fund. Having such a clearly defined company message that people recognise you as the obvious choice for them.
I recently blogged about how email signatures can be a valuable part of this, but older communication methods still count too. For instance, business cards still help to cement a face-to-face meeting and can almost feel like a little gift when done well!
Here are 10 things that every estate agent's business card should have:
- All the basics obviously: company name, logo and address, your name, job title, phone number(s) and email address.
- Website and blog links.
- Twitter/Facebook account names (or at least the icons).
- A succinct branding statement of what you do and why people choose you to do it.
- One strong colour (apparently coloured business cards are kept for longer!).
- An extra reason to keep the card printed on the reverse (a promotion or links to useful guides hosted on your website perhaps).
- Your face.
- Your areas of operation (if you need more space, you can always use a folding card).
- Opening times.
- And, of course, a call to action!
The real secret to good branding is showing lots of attention to detail at every customer touch point.



All too often I see plain, uncolourful and boring business cards that do not inspire me to do business with that person/company in any way. I figure that if they can't be bothered to sell their services or products on one of their important and regular customer touch points like a business card, will they be bothered to give me good service?
Thanks for your great and regular blogs, and of course for your informative Tweeting!
Eric
Eric Woodhams FNAEA
Martin
A client of mine who took delivery of 500 from me recently was very happy indeed with his!
Let me know if I can help :-)
It has to be said that these days it is well worthwhile adding your Twitter name and Facebook details (personal or company) to your business cards. Some people no longer email - they just message you through social media. It's now THAT important!
Eric
(Shhh)
Martin
I would be interested to learn if there are any agents out there that have actually booked a viewing or obtained a valuation off the back of FB or Twitter. Perhaps a survey??
Martin